1. What is Notewise’s refund policy?

We want you to be happy with your Notewise purchase. Most Paid Services, including but not limited to:

• subscription plans like Notewise Cloud

• one-time upgrades like Notewise Unlimited

may be eligible for a refund if requested within 48 hours of the applicable charge, subject to platform rules, payment provider limitations, and our abuse prevention policies.

After 48 hours, payments are non-refundable unless otherwise required by applicable law or unless an exception is approved by us.

For purchases made through different platforms, such as the Apple App Store (section 7), Google Play Store (section 8), or our official website (section 9), please see the sections below.

Approved refunds will generally be issued to the original payment method.

We may also refuse or limit refunds if we believe the policy is being abused. See “Can Notewise refuse a refund?” below for more details.

Original currency exchange differences, bank fees, or taxes may not be refundable.

2. What counts as a “Paid Service” vs a “Digital Good”?

• Paid Services: purchases that unlock software functionality or account-level features, either:

  • recurring (e.g. Notewise Cloud subscriptions), or

  • one-time upgrades with ongoing access (e.g. Notewise Unlimited).

• Digital Goods: One-time purchases of downloadable or access-based content items via Notewise, such as digital planners and other creator content.

By default, our 48-hour refund policy applies only to Paid Services purchased via Google Play or our website, not to Digital Goods.

3. Are digital planners and other Digital Goods refundable?

Digital Goods are delivered or made available immediately after purchase and may be stored, copied, accessed, or downloaded. We also share revenue from many of these items with creators.

Therefore, Digital Goods are generally non-refundable once purchased, except where required by applicable law.

4. Can I cancel my Notewise Cloud subscription?

Yes. You can cancel your subscription at any time to prevent future charges.

• Canceling stops future renewals, but does not automatically refund the current billing period.

• If you are still within 48 hours of the applicable charge and your purchase was made via Google Play or the Notewise website, you can also submit a refund request under our 48-hour policy (see Question 6).

For step-by-step instructions, please see our “How to manage my subscriptions?” article in the Help Center.

5. Where can I find more details about the refund policy?

You can review our full Terms and Conditions on our website for complete details about payments, refunds and your rights as a user.

6. Who can I contact if I have other concerns?

We value your feedback! If you have any concerns, billing questions or suggestions, please reach out to our support team at [email protected] — we’re always working to improve Notewise.

7. How do I get a refund if I purchased through Apple App Store?

For purchases made via the Apple App Store, Apple is the merchant of record for those transactions. That means:

• Only Apple can review and process refunds for those purchases.

• Our support team cannot issue or override refunds for App Store transactions.

To request a refund, please follow Apple’s App Store refund instructions in your App Store account or Apple Support.

8. How do I request a refund if I purchased through Google Play?

1. First, request a refund through Google Play within 48 hours of the applicable charge

   • Follow Google Play refund instructions to request a refund.

   • Google Play will review the request under their own policies.

   • If your request is rejected by Google Play, in most cases, we cannot override refund decisions made directly by Google Play.

2. If you submitted a refund request to Google Play within 48 hours of the applicable charge and did not receive a final resolution from Google Play before the 48-hour window expired, you may contact our support team (via [email protected]) for further review. Please include:

   • proof that you submitted a refund request to Google Play within 48 hours of the applicable charge and did not receive a final resolution before the 48-hour window expired;

   • your Notewise account email;

   • your Google Play order ID; and

   • the purchase date and time.

9. How do I request a refund if I purchased through the Notewise website?

• Contact us within 48 hours of the applicable charge at [email protected], and include:

  • your Notewise Cloud account email (if applicable),

  • your transaction reference or receipt, and

  • the purchase date/time.

• Refunds for website purchases may be subject to non-refundable payment processing fees charged by our payment providers, where permitted by applicable law.

If the request meets our policy and there is no abuse of refunds on your account, approved refunds will generally be issued to the original payment method, and we may suspend, revoke, or adjust access to the related Paid Service.

10. Can Notewise refuse a refund or limit refunds for my account?

Yes. We may refuse or limit refunds if we reasonably believe any of the following apply, including but not limited to:

• your request is outside the applicable time window,

• we are legally unable to process the refund (for example, Apple App Store purchases), or

• you are abusing the refund policy, for example by:

  • repeatedly purchasing and refunding after using Paid Services,

  • creating multiple accounts to obtain repeated refunds, or

  • requesting refunds for usage patterns that indicate substantial consumption of the Paid Service before the refund request.

In cases of serious or repeated abuse, we may also:

• restrict future refund eligibility for your account, and/or

• temporarily restrict access to certain Paid Services or, in serious cases, suspend accounts in accordance with our Terms and Conditions.

This FAQ is provided for convenience only and does not replace or modify our Terms and Conditions.

Some jurisdictions may provide additional consumer rights that cannot be limited by this FAQ.