General FAQs about backups, storage, refunds, and other app topics.

Others

Learn how to request a refund for Notewise purchases made via Google Play, our website, or the Apple App Store.

Refund policy

Notewise Cloud maintains redundant copies of your notes, while local-only users must avoid app reinstallation or storage clearing to prevent permanent data loss.

Will I lose my data?

How to get help with Notewise, including FAQs, support contact, bug reporting, and feature requests.

How to contact us

Learn why the free plan is limited to 10 notes and how upgrading supports the continued development of Notewise.

Why does the free version only support 10 notes?

Enter the recipient's email address during checkout on the pricing page to send an activation code or link a subscription directly to their account.

How to gift Notewise Unlimited and Notewise Cloud

Handwritten notes naturally use more storage because each pen stroke is stored as detailed vector-based data.

Why do my notes take so much storage?

Learn how to share diagnostic data with Notewise Support to help troubleshoot app performance, reliability, or Notewise Cloud sync issues.

How to share app diagnostic data with Notewise Support

Learn how to share your device bug or crash report with Notewise Support to help us troubleshoot app crashes, freezing, or app-not-responding issues.

How to share device bug or crash reports with Notewise Support

Feedback

Changelog

General

App Usage

Secure your data by enabling automatic Notewise Cloud synchronization or manually exporting a ZIP archive of your library to external cloud storage.

How to back up my notes

Disable the automatic background adjustment and app-specific overrides in your device's system settings to resolve dark mode display issues.

Dark mode doesn't work correctly on my device

Transfer files between a Windows PC and Notewise on Android using Quick Share.

How to transfer files between a Windows PC and the Notewise app

Submit feedback regarding language inaccuracies to support@notewise.dev to join the official translation project and directly improve the app's interface.

Report translation errors in the app interface

Deleted notes and folders stay in the Bin until they are recovered or deleted permanently.

Recover deleted notes and folders from the Bin

Sign-in, account access, and account data requests.

Account

If you have Notewise AI & Cloud plan, your account and cloud data are permanently deleted 30 days after the subscription expires without renewal.

Request data and account deletion

Troubleshoot login issues by checking app updates, network connections, and third-party sign-in settings.

Unable to sign in Notewise AI & Cloud plan

Tips and common questions about taking notes on Canvas in Notewise.

Notes, Canvas & Documents

Toolbar tools, selection, shapes, audio, and editing actions.

Tools

Learn more about our hold-to-draw feature for shapes, curves and lines.

Hold to draw shapes, curves and straight lines

Learn more about how to customise your eraser settings.

Adjust eraser settings

Reuse content faster with duplicate, copy, cut, and Add to Library actions.

Duplicate, copy, cut, and add to library

Select the shape tool to draw new objects on the canvas or adjust existing ones using orange control points for supported modifications.

Create and modify a shape

Lock objects to prevent accidental edits, then unlock them when needed.

Lock and unlock objects

Learn more about Notewise's image cropping feature to boost your productivity.

Create and crop an image

Modify individual drawing tool properties by selecting a tool on the toolbar and adjusting the specific color, thickness, and shape parameters.

How to customize preset colors, stroke width, shapes and more on toolbar

Snap to align is by default turned on, helping you align objects when moving and resizing with lasso.

How to turn Snap to Align on or off

Align your hand-drawn strokes with the red visual indicators to snap squares, circles, and other polygons into precise geometric proportions.

How to create perfect shapes?

Copy text and images from other apps and paste them into Notewise.

How to copy content from other apps and paste into Notewise?

To move the toolbar to top or bottom, long tap the drag indicator at left of the toolbar. Wait until the blue indicator show up, then drag it to your desired position.

How to change toolbar position?

Scribble over specific pen or highlighter strokes with the Pen Tool to instantly delete handwriting from your digital document.

Scribble to erase handwriting

Toggle the lock icon in the resizing menu to switch between freeform scaling and maintaining fixed proportions of your selected objects.

How to keep aspect ratio when resizing?

Adjust ruler units, rotate by specific degrees, and use multi-finger gestures to position or dismiss the measurement guide.

Using the Ruler

Select the color picker icon within the custom color menu and drag the magnifying tool to capture any hex value from your screen.

Find the perfect color with the Eyedropper Color Picker

Select text or objects with the lasso tool to create interactive hyperlinks between pages, external websites, or specific documents.

Connect your notes with links

Tap the microphone icon in the top toolbar, scrolling horizontally on narrow screens if necessary, to record audio or manage saved files.

How to use audio recording (and where to find the icon)

Enable the Circle to Lasso setting to instantly select and move notes by drawing and holding a circle with the Pen tool.

Use "Circle to Lasso" for quick selection

PDF reading, text selection, translation, and text boxes.

PDF & Text

Ensure you're in View mode, or that Single Finger is not set to Draw, then long-press the text you want to select.

Select text in PDFs and text boxes

Learn how to open external web links from within your PDF files. Hyperlinks inside text boxes are not currently supported.

Open links inside a PDF

Learn how to search or translate selected text using supported apps installed on your device.

Translate and search selected text

Tap the canvas while using the text tool to create a new text box and bring up the keyboard.

Insert a text box

Notewise supports textbox input. Learn more about how to edit and style a textbox.

Edit and style a text box

Document scanning requires Google Play Services. Devices without it will be supported in a future update.

Why is document scanning unavailable on my device?

Learn how to use the Lasso tool to transform handwritten notes into editable text on supported iPadOS and Android 14+ devices.

Convert handwriting to text

Clear your system's default app preferences to choose a new translator when using Notewise's translation feature.

Reset the default translation app

Page management, templates, outlines, and bookmarks.

Page & Outline

Add new pages to a note from the toolbar, outline, or page actions.

Add new pages

Delete, duplicate, and rearrange pages from the outline view.

Delete, duplicate and rearrange pages

After selecting your desired page size and template, you may choose to Apply to current page or Apply to all pages.

How to change page size and template

Move or copy selected pages into another note from the outline view.

Move or copy pages to another note

Select the dropdown menu on any page thumbnail within the Outline view to change its orientation by rotating it left or right.

How to rotate pages

Navigate through documents using imported PDF tables of contents or by building, organizing, and filtering your own custom hierarchical outlines.

How to view PDF outlines and create custom outlines

You can quickly bookmark any page in your note to find it later.

How to add bookmarks

Page sizes in Notewise are calculated using a fixed 300 dpi standard and scaled to fit supported limits while preserving the true shape of each format.

How does Notewise calculate page size?

Writing input, stylus behavior, and gesture shortcuts.

Stylus & Input

Notewise supports customizing your Single Finger and Double Finger input to achieve different operations.

Draw, scroll and zoom using fingers

Customize Apple Pencil and supported Android stylus buttons in Notewise.

Use stylus buttons as shortcuts

Turn on 'Hide all system bars' to prevent accidental back gestures when writing near the edge of your screen.

Prevent back navigation gestures when writing near the screen edge

Notewise automatically smoothes your writing and applies smart algorithms to reduce the latency of your writing.

How to improve smoothness and latency of writing

Learn which gesture shortcuts Notewise supports and where to customize them.

Gesture shortcuts

Speed up your workflow using hotkeys for note creation, navigation, and tool switching in Notewise version 2.8.4 and later.

Keyboard shortcuts

To scroll with your stylus or Apple Pencil, you may switch from Edit mode to View mode.

How to scroll with stylus or Apple Pencil?

Viewing, locking, exporting, and importing notes.

Learn how to open two Notewise notes side by side on an iPad or Android tablet.

How to view notes in split screen

Secure confidential documents using a master password or biometric authentication, and configure a recovery hint to prevent losing access.

Lock your notes with a password

Select several documents from the home screen to package them into a ZIP file for backup, including folder support on version 3.0 and above.

How to export multiple notes at once

See all file types you can import into Notewise. Including PDF, images, ZIP, DOCX, XLSX, PPTX, CSV, Pages, Keynote, and more.

What file formats can I import into Notewise?

Each note remembers the view you last used. Your default note view is used when a note has no viewing history, or when “Continue from last viewing mode” is turned off.

Why do my notes sometimes open in Note view and sometimes in Canvas view?

Learn about Notewise’s document import limits, including maximum file size and page limits for Classic Free, Classic Unlimited, and Notewise Cloud plans.

How large can a document be when I import it?

Learn about Notewise AI, Notewise Cloud, and real-time collaboration.

Notewise AI & Cloud

Subscription

Learn the steps to subscribe to Notewise AI & Cloud Plan through the mobile app or directly on our website.

How to upgrade to Notewise AI & Cloud Plan

Manage active subscriptions by accessing the Settings app for iOS, the Google Play Store for Android, or the Notewise billing portal for Stripe purchases.

How to manage my subscriptions?

Learn how prorated charges work when upgrading your Notewise AI & Cloud plan before your current subscription ends.

Will I pay the full price when upgrading my existing Notewise AI & Cloud plan?

Find out how your notes are synced and stored when moving from Notewise Classic Unlimited to Notewise AI & Cloud Plan.

Upgrading to Notewise AI & Cloud Plan when you already have Classic Unlimited

Migrate your data to a new email address by exporting notes in .notewise format and re-importing them into a newly created account.

Change Notewise account email address

Notewise offers Classic plans for offline note-taking and Cloud plans for sync, collaboration, AI features, and additional storage.

What’s the difference between Notewise plans?

Models, privacy, usage credits, and AI setup.

Notewise AI

AI Notes turn your source content into a structured Note, while Custom Tabs let you view that same Note in different formats.

AI Notes and Custom Tabs

Learn how Notewise AI credits are calculated and how different AI features use them.

Notewise AI credits and usage guide

Notewise AI leverages a dynamic technical foundation to integrate evolving technology while ensuring user data is never used for model training.

What AI models does Notewise AI use?

Your data, including your prompts and the content of your notes, is never used for training any AI models.

Is my data private when using Notewise AI?

Convert voice recordings into text automatically to enable AI-powered summaries, keyword searches, and direct pasting into your digital notes.

Getting started with audio transcription

Unlock the full potential of your notes with Text and Handwriting Recognition. Powered by Notewise AI, this feature allows you to digitize text from handwriting, scanned documents, and images—making your notes searchable and fully interactive.


Getting Started with Text and Handwriting Recognition (OCR)

Notewise AI is integrated with Notewise Cloud, so it cannot currently be completely disabled while you use Notewise Cloud.

You can reduce automatic AI Note activity by changing your settings. If you prefer your notes to remain entirely local, you can also use Notewise without Notewise Cloud.

Can I turn off Notewise AI?

Storage, syncing, and data migration in Notewise Cloud.

Notewise Cloud

Learn what happens to your cloud-stored notes and how the 30-day recovery grace period works when your subscription ends.

What happens when my Notewise AI & Cloud Plan expires?

Signing out removes cloud-synced notes from your local device while retaining them in storage for retrieval upon your next login.

What happens after I sign out?

View and edit your notes without an internet connection, but keep in mind that cloud synchronization pauses until you reconnect to a network.

Does Notewise AI & Cloud Plan work when I'm offline?

Find out what happens when you reach your cloud storage limit and how to prevent your notes from being deleted.

What happens when I run out of cloud storage?

Understand how your local notes are safely synced to the cloud when you upgrade to a Notewise AI & Cloud subscription.

What happens to my existing notes after upgrading to Notewise AI & Cloud Plan?

Export all your cloud notes for local re-import before signing out of your subscription to ensure a seamless transition to Classic Unlimited Plan.

How to migrate my notes from Notewise AI & Cloud Plan to Classic Unlimited Plan?

Learn what factors affect sync speeds and how long it typically takes to back up your notes to Notewise Cloud.

Why is Notewise Cloud syncing slowly?

Learn why Notewise might show storage usage even when your library is empty, such as saved preferences or items left in the Bin.

Why is there cloud storage usage when I have no notes?

Notewise Cloud secures data using Google Cloud and AWS servers in Europe and Singapore with full GDPR and CCPA compliance and encryption at rest.

Where is my data stored in Notewise Cloud, and is it secure?

Incomplete uploads older than 14 days are removed as corrupted data, and these incomplete uploads do not count toward your storage usage.

How does Notewise Cloud handle incomplete uploads?

Calculate your storage needs based on an average of 110 notes per 1GB, noting that capacity varies with the inclusion of images, PDFs, and audio recordings.

How many notes can I store with 1GB of Notewise Cloud storage?

Learn how to troubleshoot Notewise Cloud sync errors by checking your internet connection and restarting the app.

What to do if the cloud indicator shows an error

Troubleshoot Notewise Cloud connection errors caused by network issues, VPNs, ad-blockers, device filters, or regional restrictions.