How to share device bug or crash reports with Notewise Support

Learn how to share your device bug or crash report with Notewise Support to help us troubleshoot app crashes, freezing, or app-not-responding issues.

If Notewise is crashing, freezing, or becoming unresponsive, the Notewise Support team might ask you to share your device crash report. This gives us more technical details about what happened and helps us investigate the issue faster.

Step-by-Step Instructions

For iPhones & iPads

  1. Open your device’s Settings app.

  2. Search for Analytics & Improvements. (You can also refer to Apple’s official guide here: https://support.apple.com/en-sg/108971)

  3. Tap Analytics Data.

  4. In the list of reports, look for files that start with or contain Notewise or notewise.

  5. Download or share the relevant report files, then send them to Notewise Support.

For Android

The steps for generating a bug report can vary depending on your device manufacturer, model, and Android version.

For most Android devices, please follow Android’s official guide to generate and share a bug report.

For Xiaomi Devices

On Xiaomi devices, you can generate a bug report directly from the device settings:

  1. First, reproduce the crash, freezing, or app-not-responding issue in Notewise.

  2. Open your device’s Settings.

  3. Go to About phone.

  4. Tap Detailed info and specs.

  5. Find CPU and quickly tap it several times.

  6. Your Xiaomi device will begin generating a bug report. Open your notification panel to check the progress of the bug report generation.

  7. Wait for the Creating bug report process to complete. This may take a few minutes.

  8. Once the report has finished generating, open the completed bug report from the notification.

  9. Share the generated bug report file with Notewise Support.

Video guide: You can also follow this YouTube video for a visual walkthrough of how to generate the bug report on a Xiaomi device.

Tip: We recommend generating the bug report shortly after the issue occurs. This increases the likelihood that relevant diagnostic information about the problem is included in the report.

Note: The exact names and locations of these settings may vary slightly depending on your Xiaomi device model.


Share with Notewise Support

After generating the bug report, please send it to Notewise Support so we can investigate the crash, freezing, or app-not-responding issue.

If the report is large, consider uploading it to a cloud storage service such as Google Drive, then share a publicly accessible link with us.