Unable to sign in

If you're not able to sign in, here are some tips to check and fix the issue:

  1. Upgrade to the latest version of Notewise
  2. Google Sign-In requires your device to have at least 1 google account signed in.
  3. Microsoft Sign-In requires your device to have a working browser.
  4. Update your device's Google Play System Update to the latest version (Tap to learn more). This is required to show the native Google Sign-In prompt.
    1. Tap Security & privacy and then System & Updates.
    2. For security updates, tap Security Update.
    3. For Google Play system updates, tap Google Play system update.
  5. Make sure to restart your device a few times after updating to the latest Google Play System Update.

If you saw an error message when the sign in attempt fails, please check the following error message:

  • User disabled the feature: This is typically because you've disabled the third-party sign in option with Google. You may go to your device's Settings > Google > Settings for Google Apps > Connected Apps > Tap on the gear icon > Enable Sign In prompts. Also, make sure that inside the Connected Apps page, search Notewise and enable Sign in with Google.
  • An account already exists with the same email address but different sign-in credentials: This is because your account has been signed in before using a different provider (Google or Microsoft). One email address can only be linked to one social provider, therefore you may sign in only using the same provider as the last one.
  • Missing feature / Missing d...: This is because your device doesn't support the Google Sign-In prompt. Please make sure that:
    • Your device supports Google services
    • You've installed the latest system update and Google Play system update.

Please note that if your Microsoft account is registered with a Google account (ending in @gmail.com), you must use Google log in instead of Microsoft log in.

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