How to share app diagnostic data with Notewise Support

Learn how to share diagnostic data with Notewise Support to help troubleshoot app performance, reliability, or Notewise Cloud sync issues.

If you're running into performance bumps, reliability issues, or Notewise Cloud sync issues, the Notewise Support team might ask for your diagnostic data. This helps us look under the hood and get things fixed for you quickly.

Step-by-Step Instructions

For iPhone & iPad

Open Notewise.
Go to Settings.
Scroll to the bottom and tap About.
Tap Share Diagnostics Data.

For Android

Open Notewise.
Go to Settings.
Scroll to the bottom.
Tap Share Diagnostics Data.

Share with Notewise Support

Once you tap share, a unique Diagnostics ID will pop up on your screen. Make sure to copy this ID and send it to Notewise Support so we can actually find your data.

Privacy First: What Data is Shared?

We value your privacy. Here is a transparent breakdown of what is shared when you send diagnostics:

What we look at: Recent app activity, basic device information (like your phone model and OS version), essential account details, as well as your app usage and note metadata. This is strictly used to pinpoint performance and reliability bugs.
What we NEVER see: The actual content inside your notes. Your sketches, text, and personal documents remain entirely private and inaccessible to us.
Security & Deletion: All diagnostic data is fully encrypted in transit and is automatically purged from our systems within 30 days.

Still need help? Ask the team