If you're running into performance bumps, reliability issues, or Notewise Cloud sync issues, the Notewise Support team might ask for your diagnostic data. This helps us look under the hood and get things fixed for you quickly.<h1 id="06f4ddb3tp5" data-toc-id="06f4ddb3tp5">Step-by-Step Instructions</h1>For iPhone &amp; iPad<ol><li>Open Notewise.</li><li>Go to Settings.</li><li>Scroll to the bottom and tap About.</li><li>Tap Share Diagnostics Data.</li></ol>For Android<ol><li>Open Notewise.</li><li>Go to Settings.</li><li>Scroll to the bottom.</li><li>Tap Share Diagnostics Data.</li></ol>Share with Notewise SupportOnce you tap share, a unique Diagnostics ID will pop up on your screen. Make sure to copy this ID and send it to Notewise Support so we can actually find your data.<details class="details"><summary>Privacy First: What Data is Shared?</summary><div data-type="detailsContent">We value your privacy. Here is a transparent breakdown of what is shared when you send diagnostics:<ul><li>What we look at: Recent app activity, basic device information (like your phone model and OS version), essential account details, as well as your app usage and note metadata. This is strictly used to pinpoint performance and reliability bugs.</li><li>What we NEVER see: The actual content inside your notes. Your sketches, text, and personal documents remain entirely private and inaccessible to us.</li><li>Security &amp; Deletion: All diagnostic data is fully encrypted in transit and is automatically purged from our systems within 30 days.</li></ul></div></details>

Learn how to share diagnostic data with Notewise Support to help troubleshoot app performance, reliability, or Notewise Cloud sync issues.

How to share app diagnostic data with Notewise Support

Feedback

Changelog

Tips and common questions about taking notes with Notewise.

Taking Notes

PDF reading, text selection, translation, and text boxes.

PDF & Text

Ensure you're in View mode, or that Single Finger is not set to Draw, then long-press the text you want to select.

Select text in PDFs and text boxes

Learn how to open external web links from within your PDF files. Hyperlinks inside text boxes are not currently supported.

Open links inside a PDF

Learn how to search or translate selected text using supported apps installed on your device.

Translate and search selected text

Tap the canvas while using the text tool to create a new text box and bring up the keyboard.

Insert a text box

Notewise supports textbox input. Learn more about how to edit and style a textbox.

Edit and style a text box

Document scanning requires Google Play Services. Devices without it will be supported in a future update.

Why is document scanning unavailable on my device?

Learn how to use the Lasso tool to transform handwritten notes into editable text on supported iPadOS and Android 14+ devices.

Convert handwriting to text

Clear your system's default app preferences to choose a new translator when using Notewise's translation feature.

Reset the default translation app

Viewing, locking, exporting, and importing notes.

Others

Learn how to open notes in split screen directly from the app or through your device's recent apps menu on older Android versions.

How to view notes in split screen

Secure confidential documents using a master password or biometric authentication, and configure a recovery hint to prevent losing access.

Lock your notes with a password

Select several documents from the home screen to package them into a ZIP file for backup, including folder support on version 3.0 and above.

How to export multiple notes at once

See all file types you can import into Notewise. Core support for PDF, images, ZIP; Notewise Cloud adds DOCX, XLSX, PPTX, CSV, Pages, Keynote, and more.

What file formats can I import into Notewise?

Toolbar tools, selection, shapes, audio, and editing actions.

Tools

Learn more about our hold-to-draw feature for shapes, curves and lines.

Hold to draw shapes, curves and straight lines

Learn more about how to customise your eraser settings.

Adjust eraser settings

Reuse content faster with duplicate, copy, cut, and Add to Library actions.

Duplicate, copy, cut, and add to library

Select the shape tool to draw new objects on the canvas or adjust existing ones using orange control points for supported modifications.

Create and modify a shape

Lock objects to prevent accidental edits, then unlock them when needed.

Lock and unlock objects

Learn more about Notewise's image cropping feature to boost your productivity.

Create and crop an image

Modify individual drawing tool properties by selecting a tool on the toolbar and adjusting the specific color, thickness, and shape parameters.

How to customize preset colors, stroke width, shapes and more on toolbar

Snap to align is by default turned on, helping you align objects when moving and resizing with lasso.

How to turn Snap to Align on or off

Align your hand-drawn strokes with the red visual indicators to snap squares, circles, and other polygons into precise geometric proportions.

How to create perfect shapes?

Copy text and images from other apps and paste them into Notewise.

How to copy content from other apps and paste into Notewise?

To move the toolbar to top or bottom, long tap the drag indicator at left of the toolbar. Wait until the blue indicator show up, then drag it to your desired position.

How to change toolbar position?

Scribble over specific pen or highlighter strokes with the Pen Tool to instantly delete handwriting from your digital document.

Scribble to erase handwriting

Toggle the lock icon in the resizing menu to switch between freeform scaling and maintaining fixed proportions of your selected objects.

How to keep aspect ratio when resizing?

Adjust ruler units, rotate by specific degrees, and use multi-finger gestures to position or dismiss the measurement guide.

Using the Ruler

Select the color picker icon within the custom color menu and drag the magnifying tool to capture any hex value from your screen.

Find the perfect color with the Eyedropper Color Picker

Select text or objects with the lasso tool to create interactive hyperlinks between pages, external websites, or specific documents.

Connect your notes with links

Tap the microphone icon in the top toolbar, scrolling horizontally on narrow screens if necessary, to record audio or manage saved files.

How to use audio recording (and where to find the icon)

Enable the Circle to Lasso setting to instantly select and move notes by drawing and holding a circle with the Pen tool.

Use "Circle to Lasso" for quick selection

Page management, templates, outlines, and bookmarks.

Page & Outline

Add new pages to a note from the toolbar, outline, or page actions.

Add new pages

Delete, duplicate, and rearrange pages from the outline view.

Delete, duplicate and rearrange pages

After selecting your desired page size and template, you may choose to Apply to current page or Apply to all pages.

How to change page size and template

Move or copy selected pages into another note from the outline view.

Move or copy pages to another note

Select the dropdown menu on any page thumbnail within the Outline view to change its orientation by rotating it left or right.

How to rotate pages

Navigate through documents using imported PDF tables of contents or by building, organizing, and filtering your own custom hierarchical outlines.

How to view PDF outlines and create custom outlines

You can quickly bookmark any page in your note to find it later.

How to add bookmarks

Page sizes in Notewise are calculated using a fixed 300 dpi standard and scaled to fit supported limits while preserving the true shape of each format.

How does Notewise calculate page size?

Writing input, stylus behavior, and gesture shortcuts.

Stylus & Input

Notewise supports customizing your Single Finger and Double Finger input to achieve different operations.

Draw, scroll and zoom using fingers

Customize Apple Pencil and supported Android stylus buttons in Notewise.

Use stylus buttons as shortcuts

Turn on 'Hide all system bars' to prevent accidental back gestures when writing near the edge of your screen.

Prevent back navigation gestures when writing near the screen edge

Notewise automatically smoothes your writing and applies smart algorithms to reduce the latency of your writing.

How to improve smoothness and latency of writing

Learn which gesture shortcuts Notewise supports and where to customize them.

Gesture shortcuts

Speed up your workflow using hotkeys for note creation, navigation, and tool switching in Notewise version 2.8.4 and later.

Keyboard shortcuts

To scroll with your stylus or Apple Pencil, you may switch from Edit mode to View mode.

How to scroll with stylus or Apple Pencil?

Learn about Notewise Cloud, collaboration, and Notewise AI.

Notewise Cloud & AI

Models, privacy, usage credits, and AI setup.

Notewise AI

Notewise AI leverages a dynamic technical foundation to integrate evolving technology while ensuring user data is never used for model training.

What AI models does Notewise AI use?

Your data, including your prompts and the content of your notes, is never used for training any AI models.

Is my data private when using Notewise AI?

Learn how Notewise AI credits are calculated and how different AI features use them.

Notewise AI usage and credit guide

Convert voice recordings into text automatically to enable AI-powered summaries, keyword searches, and direct pasting into your digital notes.

Getting started with audio transcription

Unlock the full potential of your notes with Text and Handwriting Recognition. Powered by Notewise AI, this feature allows you to digitize text from handwriting, scanned documents, and images—making your notes searchable and fully interactive.


Getting Started with Text and Handwriting Recognition

Sharing notes, web access, and collaborator permissions.

Collaboration

Open your notes in a browser with Notewise Cloud sharing and web access.

How to view notes on the web

Notewise Cloud users can generate a public link to their notes by enabling the sharing toggle within the title bar's share menu.

How to share notes with everyone

Invite others to collaborate on your notes by searching for their email and assigning Editor or Viewer permissions.

How to share notes for collaboration

Adjust a collaborator's permissions from the Sharing menu by selecting either Editor or Viewer roles from the dropdown menu and saving your changes.

How to change a collaborator's access

Manage shared note permissions by assigning Editor or Viewer roles to control who can modify content or distribute access to others.

Collaborator access explained

Storage, syncing, subscriptions, and account behavior in Notewise Cloud.

Notewise Cloud

Learn the steps to subscribe to Notewise Cloud through the mobile app or directly on our website.

How to upgrade to Notewise Cloud

Find out how your notes are synced and stored when moving from Notewise Unlimited to Notewise Cloud.

Upgrading to Notewise Cloud when you already have Unlimited

Understand how your local notes are safely synced to the cloud when you upgrade to a Notewise Cloud subscription.

What happens to my existing notes after upgrading to Notewise Cloud?

Find out what happens when you reach your cloud storage limit and how to prevent your notes from being deleted.

What happens when I run out of storage?

Signing out removes cloud-synced notes from your local device while retaining them in storage for retrieval upon your next login.

What happens after I sign out?

Learn what happens to your cloud-stored notes and how the 30-day recovery grace period works when your subscription ends.

What happens when my Notewise Cloud subscription expires?

Learn what factors affect sync speeds and how long it typically takes to back up your notes to Notewise Cloud.

Why is Notewise Cloud syncing slowly?

Learn why Notewise might show storage usage even when your library is empty, such as saved preferences or items left in the Bin.

Why is there storage usage when I have no notes?

Learn how to troubleshoot Notewise Cloud sync errors by checking your internet connection and restarting the app.

What to do if the cloud indicator shows an error

View and edit your notes without an internet connection, but keep in mind that cloud synchronization pauses until you reconnect to a network.

Does Notewise Cloud work when I'm offline?

Notewise Cloud secures data using Google Cloud and AWS servers in Europe and Singapore with full GDPR and CCPA compliance and encryption at rest.

Where is my data stored in Notewise Cloud, and is it secure?

Manage active subscriptions by accessing the Settings app for iOS, the Google Play Store for Android, or the Notewise billing portal for Stripe purchases.

How to manage my subscriptions?

Incomplete uploads older than 14 days are removed as corrupted data, and these incomplete uploads do not count toward your storage usage.

How does Notewise Cloud handle incomplete uploads?

Migrate your data to a new email address by exporting notes in .notewise format and re-importing them into a newly created account.

Change Notewise Cloud email address

Export all your cloud notes for local re-import before signing out of your subscription to ensure a seamless transition to Notewise Unlimited.

How to migrate my notes from Notewise Cloud to Notewise Unlimited?

Calculate your storage needs based on an average of 110 notes per 1GB, noting that capacity varies with the inclusion of images, PDFs, and audio recordings.

How many notes can I store with 1GB of Notewise Cloud storage?

Learn how prorated charges work when upgrading your Notewise Cloud plan before your current subscription ends.

Will I pay the full price when upgrading my existing Notewise Cloud plan?

Troubleshoot Notewise Cloud connection errors caused by network issues, VPNs, ad-blockers, device filters, or regional restrictions.

Unable to connect to Notewise Cloud

Upgrade to Notewise Unlimited, restore purchases, and manage activation.

Notewise Unlimited

Upgrade to Notewise Unlimited and understand how activation works.

How to upgrade to Notewise Unlimited

Sync your Notewise Unlimited subscription by using the Restore Purchase button while signed into the same Apple ID or Google Play account used for the original transaction.

Restore purchase for Notewise Unlimited

Troubleshoot missing Notewise Unlimited activation codes for Stripe purchases.

I did not receive an activation code (for Stripe purchases)

Restore your purchase by signing into the original platform account on your new device or by using your unique Stripe activation code.

Activate Notewise Unlimited on a different device

Cross-platform access requires a Notewise Cloud subscription because standard Notewise Unlimited licenses are restricted to the original purchase platform.

Can I use Notewise Unlimited across Android and iOS devices?

Follow these simple steps to activate Notewise Unlimited after purchasing from our website.

How to enter an activation code in Notewise for Android

General

General FAQs about backups, storage, refunds, and other app topics.

Disable the automatic background adjustment and app-specific overrides in your device's system settings to resolve dark mode display issues.

Dark mode doesn't work correctly on my device

Notewise Cloud maintains redundant copies of your notes, while local-only users must avoid app reinstallation or storage clearing to prevent permanent data loss.

Will I lose my data?

How to get help with Notewise, including FAQs, support contact, bug reporting, and feature requests.

How to contact us

Learn why the free plan is limited to 10 notes and how upgrading supports the continued development of Notewise.

Why does the free version only support 10 notes?

Transfer files between a Windows PC and Notewise on Android using Quick Share.

How to transfer files between a Windows PC and the Notewise app

Secure your data by enabling automatic Notewise Cloud synchronization or manually exporting a ZIP archive of your library to external cloud storage.

How to back up my notes

Submit feedback regarding language inaccuracies to support@notewise.dev to join the official translation project and directly improve the app's interface.